Because of some recent issues with delivery, the staff in the NAWCC Library and Research Center (LARC) is considering changing the way it handles Library loans. Currently, LARC uses the library mail rate by the United States Postal Service (USPS), which saves members and LARC a great deal of money on postage, but it can be slow and unreliable. Many members receive their books quickly with no problems, but others have either waited weeks for delivery or not received them at all. The LARC then needs to spend money to replace lost books instead of purchasing new titles.
Currently, the tiered pricing for Library loans is as follows:
$4 for 1, $5 for 2, and $6 for 3, with an extra charge for insured books ($4 for $100, $5 for $200, etc.).
The LARC keeps prices low because it uses USPS’s library mail and does not use any of the extra features available through the USPS.
The LARC is considering two options and wants to hear from members before a decision is made:
· Switch to using UPS for all members who provide a physical address. (UPS will not deliver to PO Boxes, APOs, or FPOs, so these packages would still be sent via USPS.) UPS benefits include much, much faster delivery, and easy tracking of packages during their travels. Because the NAWCC has an account with UPS, shipping would be discounted, so the price increase would be minimal. The drawback of using UPS is that it would be necessary to switch to a flat rate for all loans, instead of the tiered pricing the LARC currently uses. In other words, all Library loans, whether for 1, 2, or 3 items, would cost $7. A small fee would be charged for packages insured for $200 or more; UPS provides up to $100 insurance on all packages with no extra fee.
· Continue to use USPS library mail, but add delivery confirmation for all packages. The LARC could confirm when packages arrive and give the post office something to look for when it attempts to find packages that are slow to arrive. Because of the extra work involved in using delivery confirmation, the LARC would need to raise the price of loans by $1, making the tiers $5 for 1, $6 for 2, and $7 for 3, with an additional fee for packages insured for $100 or more.
No matter what structure the LARC chooses, members may continue to return Library materials through their most convenient packaging service (USPS, Fed Ex, UPS, etc.).